Project Coordinator
Addison Group / The Resource Exchange (Contract)
Conducted member monitoring to support services and wellness goals within SharePoint, claims and billings, and case management.
ABOUT
Designing clarity across product, content, and decisions.
Professional bio
I am a Digital Product Specialist focused on UX/UI Engineering, Technical Writing, and Business Analysis. My work centers on transforming research, requirements, content, and data into user-friendly experiences, clear documentation, and actionable insights.
Professional focus areas
- UX/UI Engineering and accessibility-first interfaces
- Technical writing, SOPs, and user documentation
- Business analysis, workflows, and product strategy
- Research synthesis and decision support
Professional Experience
A timeline of roles across coordination, documentation, operations, and customer-facing work.
Final Docs Specialist
Mortgage Solutions Financial
Reviewed mortgage documentation for accuracy, compliance, and quality assurance, including SQL reporting for report tracking.
Order Entry Specialist
Allegion / SMX Management (Contract)
Processed purchase orders within Oracle and CRM systems and used Adobe Acrobat Pro and enterprise workflows to keep documentation moving.
Account Representative
First Source Advantage LLC
Created CRM documentation, managed banking information, and supported customer financial and accounting services.
Customer Service Representative
Vitalant
Organized donor scheduling, maintained documentation compliance accuracy, and supported promotional outreach.
Shift Lead
Pilot Flying J
Supervised teams, onboarding, delegation, customer service, and coordination across sales, fuel, and cash reporting.
CAP 2 and Deli Associate
Walmart
Coordinated backroom operations, stocking, modular layouts, pricing, and high-ticket inventory management.
CNA
Lamar Estates
Supported residents through quality-of-life activities, vital signs, charting, and HIPAA-aware healthcare workflows.
Education
Current and completed study focused on digital product systems, communication, and analytics.
Master of Science in Information and Communication Technology
University of Denver
Web Design & Development, Database Administration, and Business Analytics.
Bachelor of Arts in Technical Communication and Information Design
University of Colorado Colorado Springs
Business Administration track, Magna Cum Laude, and National Society of Leadership and Success.
Skills
A quick snapshot of the tools and strengths that support product, content, and operational work.
Product & UX
Strategy, research, and interface design
Product StrategyProduct DiscoveryUser ResearchUX/UI DesignAccessibility (WCAG)Information Architecture
Analysis & Operations
Requirements, reporting, and process improvement
Business AnalysisRequirements GatheringProduct AnalyticsData AnalysisSQLProcess Improvement
Documentation & Content
Clear communication for technical and regulated work
Technical DocumentationRegulatory DocumentationContent StrategyKnowledge ManagementCompliance SupportResearch & Analysis
Tools & Platforms
Daily systems used across product and operations work
FigmaPythonSharePointCRM SystemsOracle ERPMicrosoft Office Suite
Values
Clarity
Accessibility
Evidence-based decisions
Empathy
Systems thinking
Continuous learning
Personal
A glimpse outside of work.
